Name
Abstract | ||
|---|---|---|
The recent advances in web 2.0 technologies and the rapid adoption of smart phones raises many opportunities for public services to improve their services by engaging their users (who are also owners of the service) in co-design: a dialog where users help design the services they use. To investigate this opportunity, we began a service design project investigating how to create repeated information exchanges between riders and a transit agency in order to create a virtual "place" from which the dialog on services could take place. Through interviews with riders, a workshop with a transit agency, and speed dating of design concepts, we have developed a design direction. Specifically, we propose a service that combines vehicle location and "fullness" ratings provided by riders with dynamic route change information from the transit agency as a foundation for a dialog around riders conveying input for continuous service improvement. |
Year | DOI | Venue |
|---|---|---|
2010 | 10.1145/1753326.1753596 | CHI |
Keywords | Field | DocType |
public service,recent advance,rapid adoption,continuous service improvement,transit agency,dynamic route change information,transit service,service design project,design direction,design concept,information exchange,service design,dynamic routing,web 2 0,social computing | Dialog box,Service design,Co-design,World Wide Web,Public service,Computer science,Human–computer interaction,Web 2.0,Social computing,Multimedia | Conference |
Citations | PageRank | References |
14 | 1.22 | 8 |
Authors | ||
4 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Daisy Yoo | 1 | 122 | 10.77 |
| John Zimmerman | 2 | 2474 | 166.25 |
| Aaron Steinfeld | 3 | 486 | 46.01 |
| Anthony Tomasic | 4 | 435 | 30.57 |