Name
Abstract | ||
|---|---|---|
The results are reported of three studies of collaborative problem-solving in a simulated travel agency where communication between travel agent and customers is supported by a videolink and shared multimedia tools. The video-mediated contexts (VMCs) were compared with face-to-face and audio-only interactions in terms of the success of the task outcome, the process of communication and decision making and user satisfaction. VMC did not deliver the same benefits as face-to-face interactions. The possible reasons for this are explored as well as the implications of the data for evaluation techniques. |
Year | DOI | Venue |
|---|---|---|
1996 | 10.1016/0953-5438(96)01025-9 | Interacting with Computers |
Keywords | Field | DocType |
possible reason,computer-supported cooperative work,user satisfaction,simulated travel agency,video-mediated context,face-to-face interaction,audio-only interaction,multimedia tool,travel agent,video-mediated communication,dialogue analysis,evaluation technique,simulated service encounter,task outcome,computer supported cooperative work | Computer-supported cooperative work,Computer science,Human–computer interaction,Multimedia,Video mediated communication | Journal |
Volume | Issue | ISSN |
8 | 2 | Interacting with Computers |
Citations | PageRank | References |
29 | 2.92 | 6 |
Authors | ||
6 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Anne Anderson | 1 | 438 | 58.91 |
| Alison Newlands | 2 | 39 | 3.90 |
| Jim Mullin | 3 | 29 | 2.92 |
| Anne Marie Fleming | 4 | 29 | 2.92 |
| Gwyneth Doherty-Sneddon | 5 | 231 | 37.29 |
| Jeroen Van der Velden | 6 | 29 | 2.92 |