Paper Info
Title
The impact of explanation dialogues on human-computer trust
Abstract
Maintaining and enhancing the willingness of a user to interact with a technical system is crucial for human-computer interaction (HCI). Trust has shown to be an important factor influencing the frequency and kind of usage. In this paper we present our work on using explanations to maintain the trust relationship between human and computer. We conducted an experiment on how different goals of explanations influence the bases of human-computer trust. We present the results of the conducted study and outline what this means for the design of future technical systems and in particular for the central dialogue management component controlling the course and content of the HCI.
Year
DOI
Venue
2013
10.1007/978-3-642-39265-8_7
HCI (3)
Keywords
Field
DocType
important factor,technical system,central dialogue management component,trust relationship,human-computer interaction,explanation dialogue,different goal,future technical system,human-computer trust
Dialogue management,Trust relationship,Adaptive system,Computer science,Expert system,Knowledge-based systems,Knowledge management,Human–computer interaction,Computer Applications,Technical systems
Conference
Citations 
PageRank 
References 
2
0.41
6
Authors
3
Name
Order
Citations
PageRank
Florian Nothdurft16812.85
Tobias Heinroth2569.56
Wolfgang Minker3619108.61