Name
Abstract | ||
|---|---|---|
A major challenge in process improvement is to understand process innovation and improvement efficiency and use. flow do we know that process innovations and improvements give organizational benefits? We need a mechanism for measuring. In this paper, we report from a longitudinal action research study at the telecom company Ericsson where a measurement mechanism was designed and successfully used in practice to understand, learn, and measure efficiency. In the concrete, the measurement mechanism was built process efficiency through empirical testing combined with using a goal-question-metrics (GQM))approach. The resulting measurement mechanism consists of four correlated melrics that indicate process use process commitment, process learning, and process improvement. The same measurement mechanism can also be used to obtain feedback and evaluation, thereby allowing the organization to determine process effliciency and use, and to determine the success of the process improvements. https://pdfs.semanticscholar.org/4f82/77af9f11e8d7af81d0b04f8b286d4306e23e.pdf?_ga=2.15081462.1316584424.1508588748-1907100061.1508588748 |
Year | DOI | Venue |
|---|---|---|
2007 | 10.1007/978-0-387-72804-9_14 | International Federation for Information Processing |
Keywords | Field | DocType |
software process improvement,process innovation,measurement,metric,GQM | GQM,Work in process,Computer science,Manufacturing engineering,Action research,Process efficiency,Process innovation,Empirical research | Conference |
Volume | ISSN | Citations |
235 | 1571-5736 | 1 |
PageRank | References | Authors |
0.36 | 16 | 4 |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Anna Börjesson | 1 | 27 | 2.69 |
| Anders Baaz | 2 | 10 | 0.84 |
| Jan Pries-Heje | 3 | 938 | 68.22 |
| Magnus Timmerås | 4 | 21 | 1.17 |