Title
Modeling relationship quality and consumer loyalty in virtual communities.
Abstract
This study examines the formation of consumer loyalty in the context of online games. The test results indicate that both satisfaction and commitment positively influence loyalty. Virtual power status, relational interacting behavior, incentive utility, and feature enhancement positively influence satisfaction, while power status, relational interacting behavior, and incentive utility also positively influence commitment. Last, the moderating effects of gender and the implications of the findings are discussed.
Year
DOI
Venue
2008
10.1089/cpb.2007.0173
CYBERPSYCHOLOGY & BEHAVIOR
Field
DocType
Volume
Social psychology,Incentive,Interpersonal relationship,Loyalty,Psychology,Consumer satisfaction,The Internet
Journal
11
Issue
ISSN
Citations 
5
1094-9313
11
PageRank 
References 
Authors
0.58
5
3
Name
Order
Citations
PageRank
Wen-Kung Lin1111.25
Chou-Kang Chiu2242.49
Yuan-Hui Tsai3271.61