Name
Title | ||
|---|---|---|
How Channel Choice and Service Failure Influence Customer Satisfaction: The Case of Public Services. |
Year | Venue | Field |
|---|---|---|
2013 | ICIS | Customer satisfaction,Advertising,Computer science,Communication channel,Service satisfaction,Social security,Marketing,Educational attainment,Government,The Internet |
DocType | Citations | PageRank |
Conference | 4 | 0.40 |
References | Authors | |
20 | 3 | |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Min-Seok Pang | 1 | 32 | 5.97 |
| Sunil Mithas | 2 | 923 | 50.57 |
| Henry C. Lucas Jr. | 3 | 128 | 48.52 |