Name
Title | ||
|---|---|---|
What Difference Do Guidelines Make? An Observational Study of Online-questionnaire Design Guidelines Put to Practical Use |
Abstract | ||
|---|---|---|
As a new medium for questionnaire delivery, the Internet has the potential to revolutionize the survey process. Online-questionnaires can provide many capabilities not found in traditional paper-based questionnaires. Despite this, and the introduction of a plethora of tools to support online-questionnaire creation, current electronic survey design typically replicates the look-and-feel of paper-based questionnaires, thus failing to harness the full power of the electronic delivery medium. A recent environmental scan of online-questionnaire design tools found that little, if any, support is incorporated within these tools to guide questionnaire designers according to best-practice [Lumsden & Morgan 2005]. This paper briefly introduces a comprehensive set of guidelines for the design of online-questionnaires. Drawn from relevant disparate sources, all the guidelines incorporated within the set are proven in their own right; as an initial assessment of the value of the set of guidelines as a practical reference guide, we undertook an informal study to observe the effect of introducing the guidelines into the design process for a complex online-questionnaire. The paper discusses the qualitative findings - which are encouraging for the role of the guidelines in the 'bigger picture' of online survey delivery across many domains such as e-government, e-business, and e-health - of this case study. |
Year | DOI | Venue |
|---|---|---|
2005 | 10.1007/1-84628-249-7_5 | B C S CONFERENCE SERIES |
Keywords | DocType | Citations |
online-questionnaire,design guidelines,evaluative case study | Conference | 0 |
PageRank | References | Authors |
0.34 | 1 | 4 |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Jo Lumsden | 1 | 86 | 8.02 |
| Scott Flinn | 2 | 0 | 0.34 |
| Michelle Anderson | 3 | 0 | 0.34 |
| Wendy Morgan | 4 | 0 | 0.34 |