Name
Abstract | ||
|---|---|---|
The use of technology to support conflict resolution is nowadays well established. Moreover, technological solutions are not only used to solve traditional conflicts but also to solve conflicts that emerge in virtual environments. Therefore, a new field of research has been developing in which the use of Artificial Intelligence techniques can significantly improve the conflict resolution process. In this paper we focus on developing conflict resolution models that are able to classify the disputant parties according to their personal conflict style. Moreover, we present a dynamic conflict resolution model that is able to use that information to adapt strategies in real time according to significant changes in the context of interaction. To do it we follow a novel approach in which an intelligent environment supports the lifecycle of the conflict resolution model with the provision of important context knowledge. |
Year | DOI | Venue |
|---|---|---|
2011 | 10.3233/978-1-60750-981-3-43 | Frontiers in Artificial Intelligence and Applications |
Keywords | Field | DocType |
Online Dispute Resolution,Intelligent Environments,Conflict Styles,Profiling | Information system,Profiling (computer programming),Computer science,Conflict resolution,Knowledge management,Online dispute resolution | Conference |
Volume | ISSN | Citations |
235 | 0922-6389 | 6 |
PageRank | References | Authors |
0.56 | 2 | 5 |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Davide Carneiro | 1 | 236 | 32.47 |
| Marco Gomes | 2 | 42 | 8.17 |
| Paulo Novais | 3 | 883 | 171.45 |
| Francisco Andrade | 4 | 105 | 13.00 |
| José Neves | 5 | 580 | 75.09 |