Name
Abstract | ||
|---|---|---|
In this paper, we consider a way to represent contact center applications as a set of multiple XML documents written in different markups including VoiceXML and CCXML. Applications can comprise a dialog with IVR, call routing and agent scripting functionalities. We also consider ways how such applications can be executed in run-time contact center environment. |
Year | DOI | Venue |
|---|---|---|
2007 | 10.1145/1242572.1242845 | WWW |
Keywords | Field | DocType |
multiple xml document,call routing,run-time contact center environment,different markups,contact center application,xml-based multimodal interaction framework,multimodal interaction,xml document | Dialog box,Multimodal interaction,World Wide Web,XML framework,Efficient XML Interchange,Streaming XML,XML,Computer science,VoiceXML,Scripting language | Conference |
Citations | PageRank | References |
0 | 0.34 | 1 |
Authors | ||
3 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Nikolay Anisimov | 1 | 3 | 1.86 |
| Brian Galvin | 2 | 0 | 0.34 |
| Herbert Ristock | 3 | 7 | 1.99 |