Name
Abstract | ||
|---|---|---|
This work proposes a new methodology to evaluate and improve the QMS (Quality Management System) effectiveness and efficiency to succeed for a factual approach including all monitoring parameters. This idea is justified by the difficulties incurred by the organizations to establish a continuous improvement's system based on the objectives and the process approach. In addition, the guidelines defined by the FD X 50-174 part published by AFNOR to assess the QMS effectiveness, still guides defining the assessment criteria and progress levels. Indeed, to facilitate the continuous improvement system's integration, we propose a new methodology based on a broad range of monitoring tools (functional and operational indicators, audits, quality control, customer satisfaction) and including the requirements of the process and the system approach. |
Year | DOI | Venue |
|---|---|---|
2009 | 10.1109/ICSMC.2009.5345992 | 2009 IEEE INTERNATIONAL CONFERENCE ON SYSTEMS, MAN AND CYBERNETICS (SMC 2009), VOLS 1-9 |
Keywords | Field | DocType |
process approach, monitoring tools, effectiveness, efficiency, continuous improvement | Customer satisfaction,Quality management system,Audit,Computer science,Artificial intelligence,Process control,Quality management,Machine learning,Process management | Conference |
ISSN | Citations | PageRank |
1062-922X | 0 | 0.34 |
References | Authors | |
4 | 3 | |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Sofiene Hermi | 1 | 1 | 0.71 |
| Taieb Ben Romdhane | 2 | 5 | 2.61 |
| Raouf Ketata | 3 | 10 | 3.04 |