Name
Abstract | ||
|---|---|---|
The discipline of knowledge management is no longer emerging in large organizations, but also small and medium-sized enterprises (SMEs) are focusing on finding the right process that will allow them to make advantages of their intellectual capital. Using survey data from 219 small and medium-sized enterprises in Austria and Switzerland, this article illustrates the four key knowledge processes (1) knowledge identification, (2) knowledge acquisition, (3) knowledge distribution, and (4) knowledge preservation for SMEs and also reports the findings of the empirical study designed to allocate cost-efficient software products to each of the four knowledge processes. As a result a knowledge toolkit for SMEs that integrates knowledge processes, methods and software tool for decision support making is given. Finally, the social view of knowledge management to SMEs is discussed, showing that the use of information technology is currently far more important than the integration of a social-cognitive perspective. |
Year | DOI | Venue |
|---|---|---|
2009 | 10.4018/jkm.2009010104 | INTERNATIONAL JOURNAL OF KNOWLEDGE MANAGEMENT |
Keywords | Field | DocType |
knowledge-base design, knowledge process, knowledge sharing, software products | Knowledge integration,Knowledge sharing,Domain knowledge,Computer science,Personal knowledge management,Knowledge economy,Knowledge management,Knowledge value chain,Knowledge engineering,Knowledge base,Management science | Journal |
Volume | Issue | ISSN |
5 | 1 | 1548-0666 |
Citations | PageRank | References |
6 | 0.47 | 8 |
Authors | ||
2 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Kerstin Fink | 1 | 23 | 3.65 |
| Christian Ploder | 2 | 15 | 1.72 |