Paper Info
Title
Effects of changing reliability on trust of robot systems
Abstract
Prior work in human-autonomy interaction has focused on plant systems that operate in highly structured environments. In contrast, many human-robot interaction (HRI) tasks are dynamic and unstructured, occurring in the open world. It is our belief that methods developed for the measurement and modeling of trust in traditional automation need alteration in order to be useful for HRI. Therefore, it is important to characterize the factors in HRI that influence trust. This study focused on the influence of changing autonomy reliability. Participants experienced a set of challenging robot handling scenarios that forced autonomy use and kept them focused on autonomy performance. The counterbalanced experiment included scenarios with different low reliability windows so that we could examine how drops in reliability altered trust and use of autonomy. Drops in reliability were shown to affect trust, the frequency and timing of autonomy mode switching, as well as participants' self-assessments of performance. A regression analysis on a number of robot, personal, and scenario factors revealed that participants tie trust more strongly to their own actions rather than robot performance.
Year
DOI
Venue
2012
10.1145/2157689.2157702
HRI
Keywords
Field
DocType
forced autonomy use,reliability altered trust,autonomy reliability,participants tie trust,influence trust,robot performance,robot system,autonomy performance,robot handling scenario,different low reliability windows,autonomy mode switching,trust,unified modeling language,switches,regression analysis,automation,human robot interaction,reliability
Robotic systems,Unified Modeling Language,Open world,Computer science,Simulation,Autonomy,Automation,Human–computer interaction,Robot,Mode switching,Human–robot interaction
Conference
ISSN
Citations 
PageRank 
2167-2121
30
1.77
References 
Authors
13
8
Name
Order
Citations
PageRank
Munjal Desai119312.08
Mikhail Medvedev2325.01
Marynel Vázquez315314.04
Sean McSheehy4312.47
Sofia Gadea-Omelchenko5302.11
Christian Bruggeman6302.45
Aaron Steinfeld748646.01
Holly A. Yanco881592.16