Name
Title | ||
|---|---|---|
Technology-mediated information sharing between patients and clinicians in primary care encounters |
Abstract | ||
|---|---|---|
Objective: The aim of this study was to identify and describe the use of electronic health records EHRs for information sharing between patients and clinicians in primary-care encounters. This topic is particularly important as computers and other technologies are increasingly implemented in multi-user health-care settings where interactions and communication between patients and clinicians are integral to interpersonal and organisational outcomes. Method: An ethnographic approach was used to classify the encounters into distinct technology-use patterns based on clinicians’ interactions with the technology and patients. Each technology-use pattern was quantitatively analysed to assist with comparison. Quantitative analysis was based on duration of patient and clinician gaze at EHR. Findings: Physicians employed three different styles to share information using EHRs: 1 active information sharing, in which a clinician turns the monitor towards the patient and uses the computer to actively share information with the patient; 2 passive information sharing, when a clinician does not move the monitor, but the patient might see the monitor by leaning in if they choose and 3 technology withdrawal, when a clinician does not share the monitor with the patient. Conclusion: A variety of technology-mediated information-sharing styles may be effective in providing patient-centred care. New EHR designs may be needed to facilitate information sharing between patients and clinicians. |
Year | DOI | Venue |
|---|---|---|
2014 | 10.1080/0144929X.2013.780636 | Behaviour & IT |
Keywords | Field | DocType |
primary care encounter,technology-mediated information sharing,human–machine interface,technology withdrawal,share information,cscw,active information sharing,technology-use pattern,distinct technology-use pattern,electronic health records ehrs,different style,passive information sharing,new ehr design,information sharing,electronic health records system,collaborative learning,human machine interface | Interpersonal communication,Collaborative learning,Computer-supported cooperative work,Computer science,Knowledge management,Human–machine interface,Primary care,Information sharing | Journal |
Volume | Issue | ISSN |
33 | 3 | 0144-929X |
Citations | PageRank | References |
6 | 0.56 | 9 |
Authors | ||
2 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Onur Asan | 1 | 33 | 7.25 |
| Enid N. H. Montague | 2 | 10 | 2.18 |