Paper Info
Title
Dynamic Cluster-based Service Bundling: A Value-oriented Framework
Abstract
In this paper we present a framework for dynamic service bundling, which focuses on the exchange of valuable outcomes between customers and service suppliers. The approach is based on three components: A customer, a broker and a pool of suppliers. The broker is in charge of matching the customer and supplier perspectives and performing a cluster-based bundling process. The applicability of our approach is proven by means of a case study in the educational service industry.
Year
DOI
Venue
2011
10.1109/CEC.2011.20
Commerce and Enterprise Computing
Keywords
Field
DocType
Value-oriented Framework,educational service industry,service supplier,dynamic service,Dynamic Cluster-based Service Bundling,case study,valuable outcome,supplier perspective
Service design,Educational technology,Customer relationship management,Service level objective,Computer science,Differentiated service,Artificial intelligence,Service level requirement,Machine learning,Customer Service Assurance,Service delivery framework,Process management
Conference
ISSN
ISBN
Citations 
2330-9903
978-0-7695-4535-6
6
PageRank 
References 
Authors
0.68
7
4
Name
Order
Citations
PageRank
Iván S. Razo-Zapata1336.74
Jaap Gordijn21187116.92
Pieter De Leenheer331130.04
Hans Akkermans460.68