Paper Info
Title
The Effects of Interactive News Presentation on Perceived User Satisfaction of Online Community Newspapers
Abstract
Using a statewide, Web-based survey, this study examines the associations between online community news audiences' uses of interactive features offered in various news presentations and the perceived satisfaction of community news sites. In addition, the study aims to identify associations between different types of interactive news presentation styles and levels of satisfaction. Results indicate that use of interactive features is positively associated with perceived satisfaction with the exception of forums and Q&A features. Results also reveal that customization features, such as content submissions, letter-to-the-editor, and e-mail byline links, are the sole significant positive predictor of perceived satisfaction toward community news sites.
Year
DOI
Venue
2009
10.1111/j.1083-6101.2009.01473.x
JOURNAL OF COMPUTER-MEDIATED COMMUNICATION
Keywords
Field
DocType
Interactivity,interactive features,perceived satisfaction,customization,community newspapers
Interactivity,Online community,Psychology,Newspaper,Multimedia,The Internet,Personalization
Journal
Volume
Issue
ISSN
14
4
1083-6101
Citations 
PageRank 
References 
8
0.54
21
Authors
2
Name
Order
Citations
PageRank
Deborah S. Chung1523.75
Seungahn Nah2585.50