Paper Info
Title
Combining fuzzy MCDM with BSC approach in performance evaluation of Iranian private banking sector
Abstract
The objective of this study is to construct an approach based on multiple criteria decision making (MCDM) and balanced scorecard (BSC) for evaluating performance for three nongovernmental Iranian's banks. Following the literature relating to banking performance and BSC concepts, experts and managers select 21 indexes for evaluation. Furthermore, fuzzy analytic hierarchy process (FAHP) calculated the relative weights of each chosen index in order to tolerate vagueness and ambiguity of information, and three MCDM analytical tools (TOPSIS, VIKOR, and ELECTRE) were adopted to rank the banking performance. The results indicate that a customer "C" has the most significant BSC perspectives and the customer satisfaction "C1" is themost major index in banking sector. This proposed fuzzy MCDM method combined with BSC approach is a comprehensive and up-to-date model that can be a useful and effective assessment tool.
Year
DOI
Venue
2011
10.1155/2011/148712
Adv. Fuzzy Systems
Keywords
Field
DocType
fuzzy analytic hierarchy process,customer satisfaction,proposed fuzzy mcdm method,mcdm analytical tool,bsc approach,chosen index,performance evaluation,significant bsc perspective,banking performance,bsc concept,banking sector,iranian private banking sector
Customer satisfaction,Vagueness,Multiple-criteria decision analysis,ELECTRE,Balanced scorecard,TOPSIS,Ambiguity,Mathematics,Management science,Fuzzy mcdm
Journal
Volume
Citations 
PageRank 
2011,
6
0.46
References 
Authors
14
3
Name
Order
Citations
PageRank
Meysam Shaverdi171.15
Mahsa Akbari260.46
Saeed Fallah Tafti360.46