Name
Abstract | ||
|---|---|---|
In full-service restaurants, it is important to share customer information among staff members in real time in order to perform complicated operations. Conventional point of sale POS systems in restaurants was developed to improve the verification and transmission of order information passed from the dining hall to the kitchen. However, POS systems have remained insufficient to share customers' order information among many staff members in different positions. This paper introduces an information sharing system for full-service restaurants using an advanced POS system with which staff members can share order information in real time. Using this system, kitchen staff members can grasp the total number of orders and the elapsed time for preparation of each order. Moreover, service staff members can grasp the status of each customer quickly. Using this system in a large-scale restaurant, preparation processes can be made more efficient and reduce customer complaints. |
Year | DOI | Venue |
|---|---|---|
2010 | 10.4018/joci.2010070104 | IJOCI |
Keywords | Field | DocType |
full-service restaurant,share customer information,service staff member,restaurant operation,information sharing system,kitchen staff member,staff member,advanced pos system,order information,customer information,real time,pos system | Service engineering,GRASP,Computer science,Customer information,Point of sale,Knowledge management,Information sharing | Journal |
Volume | Issue | Citations |
1 | 3 | 2 |
PageRank | References | Authors |
0.67 | 2 | 3 |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Takeshi Shimmura | 1 | 6 | 3.07 |
| Takeshi Takenaka | 2 | 20 | 6.56 |
| Motoyuki Akamatsu | 3 | 139 | 30.03 |