Title
Agent based process management: applying intelligent agents to workflow
Abstract
This paper presents an Agent-based Process Management System (APMS) architecture that combines recent developments in autonomous agent technology and distributed computing platforms. It argues that a service-oriented view is required in order to meet the requirements of open distributed enterprises, now and in the future. This approach embraces and fully supports the decentralisation of responsibility and local autonomy, within and across enterprises. The paper begins by summarising existing approaches to workflow. It describes the APMS approach which extends workflow with the abilities to anticipate process requirements, to resource processes dynamically, and to adapt to exceptions. An important feature of APMS is the absence of a centralised business process representation. Finally, the paper describes an implementation of the APMS architecture, and discusses the engineering issues related to realising such a system within a large organisation.
Year
DOI
Venue
1998
10.1017/S0269888998002070
Knowledge Eng. Review
Keywords
Field
DocType
process management,agent-based process management system,apms approach,intelligent agent,large organisation,important feature,centralised business process representation,existing approach,process requirement,autonomous agent technology,engineering issue,apms architecture,business process management,end user computing,workflow management system,autonomous agent,distributed computing,software agent,business process
Business process management,Autonomous agent,Architecture,Intelligent agent,Business process,Computer science,Knowledge management,Workflow engine,Workflow,Workflow management system,Process management
Journal
Volume
Issue
ISSN
13
2
0269-8889
Citations 
PageRank 
References 
39
2.45
4
Authors
2
Name
Order
Citations
PageRank
P. D. O'Brien1524.95
Mark Wiegand216632.06