Title
Managing Escalation of Collaboration Processes in Crisis Mitigation Situations
Abstract
Processes for crisis mitigation must permit coordination flexibility and dynamic change to empower crisis mitigation coordinators and experts to deal with the unexpected situations. However, such mitigation processes must also provide enough structure to prevent chaotic response and increase mitigation effectiveness. Such combination of structure and flexibility cannot be effectively supported by existing workflow or groupware technologies.In this paper, we introduce the Collaboration Management Infrastructure (CMI) and describe its capabilities for supporting crisis mitigation processes. CMI provides a comprehensive Collaboration Management Model (CMM) and a corresponding federated system. CMM supports process templates that provide the initial activities, control and data flow structure, and resources needed to start mitigating a variety of crisis situations.In the event of a crisis, the appropriate process template is selected and instantiated. Crisis mitigation is achieved by escalating the instantiated process template. Escalation involves selecting and adding new process templates, creating new activities, roles, and task forces as needed to deal with the current demands in the crisis, and delegating responsibilities to process participants and task forces. CMM provides advanced composable primitives that empower crisis mitigation coordinators and experts to escalate the process. We provide an overview of the implementation of a federated CMI system and discuss our initial experience with various applications in the area of crisis management.
Year
DOI
Venue
2000
10.1109/ICDE.2000.839386
ICDE
Keywords
Field
DocType
task force,collaboration processes,instantiated process template,crisis management,appropriate process template,crisis mitigation situations,increase mitigation effectiveness,mitigation process,crisis situation,crisis mitigation process,crisis mitigation coordinator,crisis mitigation,data flow,collaborative software,tellurium,automatic control,federated system,disasters,groupware,collaboration,computer applications,application software
Management model,Collaborative software,Computer science,Knowledge management,Crisis management,Delegation,Workflow,Database,Federated Architecture,Process management,Data flow diagram
Conference
ISBN
Citations 
PageRank 
0-7695-0506-6
30
12.72
References 
Authors
10
4
Name
Order
Citations
PageRank
Dimitrios Georgakopoulos12554580.54
hans schuster29834.39
Donald Baker338077.88
Andrzej Cichocki45228508.42