Paper Info
Title
Development and deployment of a multi-agent system for public service access
Abstract
In this paper we summarise the technology developments and results of a large-scale hardware and software technology development that required both multimedia and multi-agents. The KIMSAC project (a European acts project - Kiosk-based Integrated Multimedia System Access to Citizens) started in September 95 with the vision of using the Personal Service Assistant Metaphor to provide public services to a variety of users. The project anticipated that the users would be of varying ages, education and technology awareness as the application to be supported included social services (e.g. income support) and employment services (e.g. finding jobs and training courses). Hence any solution would have to support a diverse set of users and be able to support distributed information and service access. The distributed solution was required as the two user organisations supporting the domain requirements were independent government organisations, the hardware and location requirements, the development partners themselves were distributed over five major European countries and the end-user was the public. The KIMSAC solution was tested on two sets of real user trials based in Ireland. Trial 1 completed in June 97 and the second trial started July 98. As the project nears completion, we summarise in this paper an analysis of the software design and development.
Year
DOI
Venue
1999
10.1145/301136.301268
Agents
Keywords
Field
DocType
multimedia,personal service assistant,multi-agent system,multi-agent systems,large scale distributed software development,public service access,multi agent systems,social services,multi agent system
Public service,Software deployment,Software engineering,Computer science,Knowledge management,Multi-agent system,Software system,Software as a service,Systems development life cycle,Software development,Distributed computing,Social software engineering
Conference
ISBN
Citations 
PageRank 
1-58113-066-X
0
0.34
References 
Authors
1
3
Name
Order
Citations
PageRank
P. Charlton100.34
Arafa, Y.210.72
E. Mamdani3711.53