Name
Abstract | ||
|---|---|---|
The relationship between the business and IT departments in the context of the organisation has been characterised as highly divisive. Contributing problems appear to revolve around the failure to adequately communicate and understand the required information for the alignment of business and IT strategies and infrastructures. This study takes a communication-based view on the concept of alignment, in terms of the relationship between the retail business and IT within a major high street UK bank. A research framework (PICTURE) is used to provide insight into this relationship and guide the analysis of interviews with 29 individuals on mid-high management level for their thematic content. The paper highlights the lessons that can be derived from the study of the BIT relationship and how possible improvements could be made. |
Year | DOI | Venue |
|---|---|---|
2005 | 10.1016/j.ijinfomgt.2005.04.003 | Int J. Information Management |
Keywords | Field | DocType |
mid-high management level,retail business,bit relationship,it strategy,required information,possible improvement,uk bank,it department,communication-based view,major high street,business-it relationship,research framework,communication,relationship management,information flow | Customer relationship management,Information flow (information theory),Information technology,Firm strategy,Knowledge management,High Street,Business relationship management,Engineering,Conceptual framework | Journal |
Volume | Issue | ISSN |
25 | 4 | International Journal of Information Management |
Citations | PageRank | References |
22 | 0.86 | 18 |
Authors | ||
3 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Jane Coughlan | 1 | 54 | 4.05 |
| Mark Lycett | 2 | 305 | 34.06 |
| Robert D. Macredie | 3 | 884 | 59.67 |