Name
Abstract | ||
|---|---|---|
In contrast with most other experimental system trust research, this paper examines indirect information as a basis for trust. In experiment 1, the overall valence of an evaluation concerning a route planner was pitted against a consensus cue, i.e. a favourable opinion about the system endorsed by a minority versus a majority. A positive evaluation caused an increase of system trust, whereas a negative evaluation led to a decrease. Control allocation, i.e. choosing manual or automatic mode, however, remained unaffected. Furthermore, no effect was found of consensus; one explanation holds that, despite the absence of outcome feedback, displaying of routes on-screen provided interfering trust-relevant information. Focusing solely on the consensus effect in the absence of route display, experiment 2 revealed consensus to affect both trust and control allocation. These experiments show that trust-relevant information can be processed heuristically and systematically. Possibly, trust can also be based on direct information despite absence of feedback whether generated solutions are good or bad. |
Year | DOI | Venue |
|---|---|---|
2008 | 10.1080/01449290600874956 | Behaviour & IT |
Keywords | Field | DocType |
positive evaluation,negative evaluation,consensus effect,control allocation,direct information,indirect information,system trust,consensus cue,experimental system trust research,trust-relevant information,consensus,evaluations,information processing | Information system,Social psychology,Heuristic,Experimental system,Information processing,Computer science,Planner | Journal |
Volume | Issue | ISSN |
27 | 1 | 0144-929X |
Citations | PageRank | References |
6 | 0.48 | 10 |
Authors | ||
2 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| de Vries, A.P. | 1 | 707 | 74.05 |
| Cees Midden | 2 | 247 | 22.74 |