Paper Info
Title
Designing government portal navigation around citizens’ needs
Abstract
Improving the usability of government portal sites requires a focus shift from system to user in both research and design. Empirical studies into user behavior are needed to support decisions on navigation, labeling and search systems. This paper presents such a study. Through scenario based interviews data were collected on citizens’ information seeking needs and search strategies. Additionally, server logs files were analyzed. The results demonstrated the complexity of the search task from a user perspective, and provided suggestions for user friendly portal design. On the basis of the results it was recommended that portal sites’ navigation systems should be context-rich, and labeling systems should be adapted to citizens’ colloquial speech.
Year
DOI
Venue
2006
10.1007/11823100_15
EGOV
Keywords
Field
DocType
government portal navigation,search strategy,navigation system,user friendly portal design,user perspective,colloquial speech,user behavior,portal site,search task,search system,government portal site,empirical study
World Wide Web,User assistance,Information seeking,Navigational aid,Computer science,Decision support system,Usability,Navigation system,User Friendly,Multimedia,Empirical research
Conference
Volume
ISSN
ISBN
4084
0302-9743
3-540-37686-0
Citations 
PageRank 
References 
2
0.40
4
Authors
3
Name
Order
Citations
PageRank
Rob Klaassen1523.56
Joyce Karreman2218.41
Thea van der Geest314611.74