Name
Abstract | ||
|---|---|---|
In recent years, two-dimensional quality model addressed by Dr. Kano is proven to be effective. It meets the need of analyzing the requirement of customer. However, the questionnaires and classification evaluation table conducted by Kano in his model are criticized by certain experts. Therefore, this study will apply an approach of fuzzy questionnaires to modify Kano's two-dimensional questionnaires which considered as subjective. Furthermore, this study will also develop a mathematical calculation performance according to the quality classification of Kano's two-dimensional fuzzy mode. In the end, the service quality of a theme amusement park will be studied as an example. |
Year | DOI | Venue |
|---|---|---|
2009 | 10.1016/j.eswa.2008.05.034 | Expert Systems With Applications |
Keywords | DocType | Volume |
two-dimensional questionnaire,fuzzy questionnaires,fuzzy questionnaire,dr. kano,kano’s model,classification evaluation table,quality classification,new fuzzy concept approach,certain expert,fuzzy theory,service quality,fuzzy mode,two-dimensional quality model,mathematical calculation performance,two-dimensional fuzzy mode | Journal | 36 |
Issue | ISSN | Citations |
3 | Expert Systems With Applications | 13 |
PageRank | References | Authors |
0.72 | 0 | 2 |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Yu-Cheng Lee | 1 | 118 | 7.13 |
| Sheng-Yen Huang | 2 | 14 | 1.07 |