Name
Abstract | ||
|---|---|---|
User involvement in the development of information systems is often assumed to be key to successful implementation. However, few empirical studies have clearly demonstrated a relationship between user involvement and two key indicators of system success: system usage and user information satisfaction. The authors test the general hypothesis that user involvement is a more complex concept than previous research would indicate; there are different types of involvement and different stages in the system development life cycle in which users may become involved. In a study of 83 users in 23 companies, they found that only the activity of user sign-offs on project phases had a significant correlation with both user information satisfaction and satisfaction with the information systems group. The authors conclude that there is a complex relationship between the type and degree of user involvement and other organizational and individual factors; this relationship affects both user satisfaction with and usage of the resulting systems. Some suggestions for further research taking this complexity into account are given. |
Year | DOI | Venue |
|---|---|---|
1981 | 10.1016/0378-7206(81)90059-8 | Information & Management |
Keywords | Field | DocType |
User Involvement,Information Satisfaction,System Usage | Information system,System usage,Knowledge management,Systems design,Engineering,User information satisfaction,Computer user satisfaction,Empirical research,Project management | Journal |
Volume | Issue | ISSN |
4 | 4 | 0378-7206 |
Citations | PageRank | References |
57 | 105.19 | 5 |
Authors | ||
2 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Margrethe H. Olson | 1 | 1475 | 882.87 |
| Blake Ives | 2 | 3932 | 1214.96 |