Paper Info
Title
Deploying CogTool: integrating quantitative usability assessment into real-world software development
Abstract
Usability concerns are often difficult to integrate into real-world software development processes. To remedy this situation, IBM research and development, partnering with Carnegie Mellon University, has begun to employ a repeatable and quantifiable usability analysis method, embodied in CogTool, in its development practice. CogTool analyzes tasks performed on an interactive system from a storyboard and a demonstration of tasks on that storyboard, and predicts the time a skilled user will take to perform those tasks. We discuss how IBM designers and UX professionals used CogTool in their existing practice for contract compliance, communication within a product team and between a product team and its customer, assigning appropriate personnel to fix customer complaints, and quantitatively assessing design ideas before a line of code is written. We then reflect on the lessons learned by both the development organizations and the researchers attempting this technology transfer from academic research to integration into real-world practice, and we point to future research to even better serve the needs of practice.
Year
DOI
Venue
2011
10.1145/1985793.1985890
ICSE
Keywords
Field
DocType
productivity,computer model,usability engineering,computational modeling,software development,software engineering,cognitive model,programming,usability,software development process,user interface,cognitive modeling,lines of code,user interfaces
IBM,Software engineering,Systems engineering,Usability engineering,Computer science,Usability,Software development process,Storyboard,Cognitive model,User interface,Software development
Conference
Citations 
PageRank 
References 
17
1.03
14
Authors
3
Name
Order
Citations
PageRank
Rachel Bellamy116222.64
Bonnie E. John21989318.97
Sandra Kogan38610.82