Name
Year | DOI | Venue |
|---|---|---|
2010 | 10.1108/13287261011042930 | J. Systems and IT |
Keywords | Field | DocType |
focus group,service provider,customer relations,service delivery,worldwide web,design methodology,communication technology | Customer relationship management,Self-service,Computer science,Knowledge transfer,Knowledge management,Service provider,Web application,Customer perspective,Focus group | Journal |
Volume | Issue | Citations |
12 | 2 | 1 |
PageRank | References | Authors |
0.35 | 17 | 2 |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Vanessa A. Cooper | 1 | 73 | 7.35 |
| Sharman Lichtenstein | 2 | 121 | 14.91 |