Title
A qualitative cross-national study of cultural influences on mobile data service design
Abstract
As the use of mobile data services has spread across the globe, the effect of cultural differences on user requirements has become important issue. To date, however, little research has been conducted on the role cultural factors play in the design of mobile data services. This paper proposes a set of critical design attributes for mobile data services that takes cross-cultural differences into account. To determine these attributes, we devised a qualitative method and conducted in-depth long interviews in Korea, Japan, and Finland. We found 52 attributes considered important by mobile data service users, and 11 critical attributes that showed a clear correlation with characteristics of the user's culture. The paper concludes with a discussion of limitations and of implications for developers of mobile data services.
Year
DOI
Venue
2005
10.1145/1054972.1055064
CHI
Keywords
Field
DocType
critical attribute,mobile data service design,role cultural factor,critical design attribute,clear correlation,qualitative cross-national study,cultural difference,cross-cultural difference,mobile data service user,important issue,cultural influence,user requirement,mobile data service,qualitative research,qualitative method,user requirements,culture
Service design,Globe,Computer science,Mobile business development,Knowledge management,Cultural diversity,Critical design,Qualitative research,Multimedia,User requirements document,Mobile broadband
Conference
ISBN
Citations 
PageRank 
1-58113-998-5
49
4.36
References 
Authors
10
4
Name
Order
Citations
PageRank
Boreum Choi127814.53
Inseong Lee234321.78
Jinwoo Kim31918168.52
Yunsuk Jeon4494.36