Name
Title | ||
|---|---|---|
Development of user-satisfaction-based knowledge management performance measurement system with evidential reasoning approach |
Abstract | ||
|---|---|---|
Confronting fierce global competition, organizations have implemented knowledge management to enhance competitive advantages. With increasing investments in resources for knowledge management implementation in many organizations, measuring knowledge management performance has become an important agenda among researchers and practitioners. However, the current knowledge management performance measurement methods cannot truly report the results of organizations' knowledge management efforts. To address this problem, there is a need of a better approach for measuring knowledge management performance in organizations. This paper presents the authors' recent research in using a K-user satisfaction based approach and evidential reasoning methodology to develop a user-satisfaction-based knowledge management performance measurement system for organizations to identify strengths and weaknesses, as well as enhance continuous learning. A case study in applying the developed system and methodology in primary school education has been conducted to demonstrate its effectiveness. |
Year | DOI | Venue |
|---|---|---|
2010 | 10.1016/j.eswa.2009.05.051 | Expert Syst. Appl. |
Keywords | Field | DocType |
knowledge management performance,evidential reasoning approach,performance measurement,knowledge management,user-satisfaction-based knowledge management performance,user satisfaction,current knowledge management performance,evidential reasoning,measurement method,knowledge management effort,better approach,measurement system,evidential reasoning methodology,knowledge management implementation,developed system,competitive advantage | Procedural knowledge,Personal knowledge management,Computer science,Knowledge management,Knowledge value chain,Performance measurement,Organizational learning,Evidential reasoning approach,Performance management,Data management | Journal |
Volume | Issue | ISSN |
37 | 1 | Expert Systems With Applications |
Citations | PageRank | References |
7 | 0.57 | 10 |
Authors | ||
3 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Kwai-Sang Chin | 1 | 1033 | 54.69 |
| Kwong-Chi Lo | 2 | 7 | 0.57 |
| Jendy P. F. Leung | 3 | 7 | 0.57 |