Name
Abstract | ||
|---|---|---|
1 It might, perhaps, be more accurate to say the etiquette is perceived by human users rather than exhibited by the automation itself, but that subtlety is largely irrelevant to the work we review here. Whereas the other articles in this section discuss human-computer etiquette in traditional social interac- tions involving the use of computers that explicitly strive to elicit a perception of "personhood" from the human participant, we focus on computers that occupy more traditional roles as complex and largely unpersoni- fied machines involved in high-criticality working relation- ships with humans—where the consequences of failure can be catastrophic in terms of lives, money, or both. Politeness and social niceties are important in many human-human social interactions, but in critical, highly technical work, there is the common misperception that we can "dispense with protocol" and get down to business, even with those who are not particularly courteous. In fact, excessive adherence to polite norms can seem stilted and sometimes frustrating in such settings. Here, we argue the etiquette exhibited 1 |
Year | DOI | Venue |
|---|---|---|
2004 | 10.1145/975817.975844 | Commun. ACM |
Keywords | Field | DocType |
high-criticality automated system,social interaction | Internet privacy,Programming language,Computer science,Politeness,Automation,Management,Etiquette,Perception,Personhood | Journal |
Volume | Issue | ISSN |
47 | 4 | 0001-0782 |
Citations | PageRank | References |
69 | 3.90 | 7 |
Authors | ||
2 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Raja Parasuraman | 1 | 1399 | 164.79 |
| Christopher A. Miller | 2 | 334 | 46.70 |