Paper Info
Title
Transformation of the Hospital Supply Chain: How to Measure the Maturity of Supplier Relationship Management Systems in Hospitals?
Abstract
Increased competition and market dynamics in healthcare have led to a stronger need for a strategy to amend customer relationships and for a clear understanding of how healthcare providers can improve their collaboration with key suppliers. Under the label of 'supplier relationship management', more research is conducted to study this phenomenon either on a social system or technical system perspective. In this paper, the author presents a maturity model that links metrics for both 'worlds' to prescribe the evolution of key practices, IT-services, and people skills. The proposed model can be used to examine the maturity of supplier relationship management of a particular hospital, identifying performance gaps and systematizing improvement initiatives. When used across a health system, it can be applied to benchmark the performance of the participating members, facilitating new ways for collaborative learning.
Year
DOI
Venue
2011
10.4018/jhisi.2011040101
IJHISI
Keywords
Field
DocType
technical system perspective,health system,key practice,healthcare provider,social system,supplier relationship management,hospital supply chain,key supplier,performance gap,customer relationship,maturity model,supplier relationship management systems,supply chain
Change management,Collaborative learning,Supplier relationship management,People skills,Capability Maturity Model,Knowledge management,Supply chain risk management,Supply chain,Medicine,Enterprise relationship management
Journal
Volume
Issue
ISSN
6
2
1555-3396
Citations 
PageRank 
References 
1
0.40
11
Authors
1
Name
Order
Citations
PageRank
Tobias Mettler122026.14