Paper Info
Title
User-centric usability evaluation for enterprise 2.0 platforms: A complementary multi-method approach
Abstract
Enterprise 2.0 projects offer a great potential for enabling the effective identification, generation and utilization of information and knowledge within complex organizational processes; and have a deep impact on organizational changes. This paper focuses on a usability methodology, whereby the critical success factors include (i) efficient organization, (ii) guided by organizational needs, (iii) dealing with organizational complexity, and (iv) providing end user requirements. We present a complementary multi-method approach of user-centric usability evaluation methods including eye tracking, heuristic evaluation and a feedback blog. This evaluation approach in combination with continuous user training allows comprehensive enhancement of ability and motivation of the users, which leads to excellent project performance.
Year
Venue
Keywords
2011
ICE-B
usability evaluation,continuous user training,user interfaces,heuristic evaluation,user-centric usability evaluation,organizational complexity,organisational aspects,organizational change,enterprise 2.0 platforms,eye tracking,organizational needs,feedback blog,end user requirements,enterprise 2.0 projects,complementary multimethod approach,enterprise 2.0,business data processing,organizational process,usability methodology,critical success factors,usability,information services,electronic publishing,internet
Field
DocType
Citations 
Heuristic evaluation,Computer science,Usability engineering,Usability,Usability lab,Usability goals,Knowledge management,Cognitive walkthrough,Usability inspection,System usability scale
Conference
0
PageRank 
References 
Authors
0.34
9
4
Name
Order
Citations
PageRank
Andreas Auinger114818.55
Dietmar Nedbal2448.47
Alexander Hochmeier360.86
Andreas Holzinger42886253.75