Paper Info
Title
A Structurational Analysis Of Users And Management In A Knowledge Management System Project Implementation
Abstract
This article applies the concepts of structuration theory to assess the interaction of corporate management with users of a knowledge management system (KMS). The study is based around China Motor Corporation (CMC), a major Taiwanese company faced with the challenge of deploying a knowledge management system. Over a period of 3 years (1999-2002) structured interviews were conducted to examine factors contributing to the success of KMS efforts in CMC. Our findings suggest that management and users must be engaged in a sustained and reciprocal communication method when implementing a KMS. The pattern of communication, power structure, sanction power, and degree of cooperation are dynamically changed during the interaction process. Therefore, it is important to maneuver these factors into a win-win situation for management and users in order to successfully implement a KMS. Practical implications of this article provide feasible real solutions to improve the relationship between users and management during a KMS implementation. Theoretically, this article contributes to the growing body of KM literatures from the structurational perspective.
Year
DOI
Venue
2007
10.4018/jkm.2007100102
INTERNATIONAL JOURNAL OF KNOWLEDGE MANAGEMENT
Keywords
Field
DocType
explicit knowledge, knowledge discovery, knowledge management, knowledge sharing, tacit knowledge
Knowledge integration,Knowledge sharing,Computer science,Personal knowledge management,Knowledge management,Knowledge value chain,Organizational learning,Knowledge base,Tacit knowledge,Data management,Management science
Journal
Volume
Issue
ISSN
3
4
1548-0666
Citations 
PageRank 
References 
1
0.35
0
Authors
4
Name
Order
Citations
PageRank
Charlie Chung-Ping Chen11396137.82
Rong-An Shang233119.02
Albert L. Harris310011.88
zaikai chen410.35