Paper Info
Title
Successful application of communication techniques to improve the systems development process
Abstract
Inadequate system requirements specifications reflect ineffective communication transactions between system users and developers. Today, effective communication between developers and users is more important than ever as organizations redirect resources to the development of decision/expert and communication support systems and to helping users develop their own systems. This paper reports on an exploratory study which tested the use of the Precision Model, a generalized communication model that draws upon a set of communication behaviors to facilitate effective communication between users and developers. These behaviors were incorporated into a general format for running design team meetings. The findings indicate that the new meeting format improved the communication between users and developers and enhanced their ability to develop shared, accurate and complete system requirements. In addition, the use of this format led to a reduction in the number of and length of meetings. It also demonstrated that developers were better able to develop and maintain rapport with users and that team members felt more productive and satisfied when meetings concluded. This research identifies specific behaviors and guidelines that can be used to improve the requirements definition process in any systems development project.
Year
DOI
Venue
1989
10.1016/0378-7206(89)90005-0
Information & Management
Keywords
Field
DocType
systems development process,communication technique,systems development,communication skills/behaviors,successful application,communication,user-designer relationship,meetings
Support system,Requirements analysis,Knowledge management,Models of communication,Design team,Engineering,System development,System requirements,Exploratory research
Journal
Volume
Issue
ISSN
16
5
Information & Management
Citations 
PageRank 
References 
70
12.69
16
Authors
1
Name
Order
Citations
PageRank
R. Bostrom128347.09