Paper Info
Title
Graphical Representations of Message Exchange in Online Collaborative Environments: Uncovering Implicit Knowledge
Abstract
Communication in online collaborative environments such as communities of practice, discussion lists, or institutional e-mail repositories hide information and knowledge that is imperceptible to the individual, despite the effort made in the storage of messages. This paper presents and ongoing work on the graphical representation of aspects of communication in online collaborative environments, aimed at uncovering the implicit knowledge hidden in the archived messages. We review the literature on graphical representation of information in online collaborative environments, followed by a pilot study on the extraction and filtering of messages of a community of practice, with rules for the graphical representation of frequent terms used in the messages and of the evolution of those frequencies in time. The graphical representation allows for the understanding of qualitative aspects of communication, such as the identification of hot topics and trends, and the forming of social networks among the participants. Keywords : Visualization, implicit knowledge, social networks, asynchronous communication, communities of practice, knowledge management
Year
DOI
Venue
2007
10.1109/ISDA.2007.144
ISDA
Keywords
Field
DocType
online collaborative environments,graphical representations,knowledge management,implicit knowledge,discussion list,uncovering implicit knowledge,frequent term,asynchronous communication,hot topic,social network,graphical representation,message exchange,online collaborative environment,archived message,data visualisation,groupware,message passing,data visualization,graphical user interfaces,data mining,text mining,text analysis
Data visualization,World Wide Web,Social network,Computer science,Collaborative software,Implicit knowledge,Graphical user interface,Human–computer interaction,Community of practice,Message passing
Conference
ISSN
ISBN
Citations 
2164-7143
0-7695-2976-3
0
PageRank 
References 
Authors
0.34
3
2
Name
Order
Citations
PageRank
Rita de Cássia Romeiro Paulino100.34
Vinícius Medina Kern282.64