Paper Info
Title
Organizational, social and operational implications in delivering ICT solutions: a telecom web case-study
Abstract
Delivering new technology solutions in a well established IT-educated consumer market largely depends on the usefulness and usability of the solution. However, this is very different from delivering ICT solutions in developing regions where there are multiple factors that affect technology adoption, which seem to be at least as important as the technology itself. This paper revolves around a case study of World Wide Telecom Web (WWTW), commonly known as Spoken Web, a voice based content-creation and dissemination platform. The study reflects different challenges in adoption and different ways of evolution of WWTW in the varied organizational, social and operational settings in rural India. The case study uses pilot deployments in four regions in India, each involving at least 500 users. All the four deployments had a different organizational, social and operational model. This paper presents the implications of these differences on the WWTW technology adoption. The study shows that organizations have a strong influence in the adoption, social settings play a major role in the evolution of the solution and operational model influences the quality of the solution.
Year
DOI
Venue
2010
10.1145/2369220.2369222
Proceedings of the 4th ACM/IEEE International Conference on Information and Communication Technologies and Development
Keywords
DocType
Citations 
social setting,ict solution,technology adoption,different way,different challenge,new technology solution,operational setting,wwtw technology adoption,operational implication,case study,operational model,telecom web case-study
Conference
10
PageRank 
References 
Authors
0.69
15
8
Name
Order
Citations
PageRank
Sheetal K. Agarwal121523.13
Ketki Dhanesha2101.03
Anupam Jain324016.34
Abhishek Kumar4100.69
Srijit Menon5100.69
Nitendra Rajput653062.14
Kundan Srivastava7282.64
Saurabh Srivastava818419.27