Paper Info
Title
User involvement in software evolution practice: a case study
Abstract
User involvement in software engineering has been researched over the last three decades. However, existing studies concentrate mainly on early phases of user-centered design projects, while little is known about how professionals work with post-deployment end-user feedback. In this paper we report on an empirical case study that explores the current practice of user involvement during software evolution. We found that user feedback contains important information for developers, helps to improve software quality and to identify missing features. In order to assess its relevance and potential impact, developers need to analyze the gathered feedback, which is mostly accomplished manually and consequently requires high effort. Overall, our results show the need for tool support to consolidate, structure, analyze, and track user feedback, particularly when feedback volume is high. Our findings call for a hypothesis-driven analysis of user feedback to establish the foundations for future user feedback tools.
Year
DOI
Venue
2013
10.1109/ICSE.2013.6606645
ICSE
Keywords
Field
DocType
software quality,feedback volume,user feedback,future user feedback tool,case study,user involvement,software evolution practice,software evolution,post-deployment end-user feedback,track user feedback,software engineering,high effort,software maintenance,user interfaces,mobile communication,interviews,data collection
Data collection,Systems engineering,Computer science,Software maintenance,User centred design,Software evolution,User interface,Software quality,User requirements document,Mobile telephony
Conference
Volume
ISBN
Citations 
2
978-1-4673-3076-3
51
PageRank 
References 
Authors
2.16
11
2
Name
Order
Citations
PageRank
Dennis Pagano126712.94
Bernd Brügge223938.20