Paper Info
Title
Business process re-engineering in the logistics industry: a study of implementation, success factors, and performance
Abstract
As business process re-engineering (BPR) is an important foundation to ensure the success of enterprise systems, this study would like to investigate the relationships among BPR implementation, BPR success factors, and business performance for logistics companies. Our empirical findings show that BPR companies outperformed non-BPR companies, not only on information processing, technology applications, organisational structure, and co-ordination, but also on all of the major logistics operations. Comparing the different perceptions of the success factors for BPR, non-BPR companies place greater emphasis on the importance of employee involvement while BPR companies are more concerned about the influence of risk management. Our findings also suggest that management attitude towards BPR success factors could affect performance with regard to technology applications and logistics operations. Logistics companies which have not yet implemented the BPR approach could refer to our findings to evaluate the advantages of such an undertaking and to take care of those BPR success factors affecting performance before conducting BPR projects.
Year
DOI
Venue
2010
10.1080/17517570903154567
Enterprise IS
Keywords
Field
DocType
business process,bpr success factor,logistics operation,logistics company,success factor,non-bpr company,bpr project,technology application,logistics industry,bpr approach,bpr company,bpr implementation,enterprise system,organisational structure,risk management,information processing
Enterprise system,Information processing,Business process,Systems engineering,Success factors,Organizational structure,Computer science,Risk management,Business process reengineering,Process management
Journal
Volume
Issue
ISSN
4
1
1751-7575
Citations 
PageRank 
References 
27
1.15
12
Authors
2
Name
Order
Citations
PageRank
Chien-wen Shen1584.51
Ching-Chih Chou2291.57