Name
Abstract | ||
|---|---|---|
Improvisation is necessary when planned decision-making as the main managerial activity does not fit the conditions the practice provides. In these cases, information technology should not just automate planned and structured decisions, but support improvisational practice. In this contribution we present an empirical study about the improvisation work in scenarios of medium to large power outages in Germany. Our focus is on inter-organizational cooperation practices, thus we examined the cooperation of fire departments, police, public administration, electricity infrastructure operators and citizens. Our empirical material allows to describe reasons and conditions for improvisation. Our resulting recommendations address the support of aggregation and visualization of information, a necessary individualization of information compositions, options for collaborative situation assessment, requirements for informal and formal communication, and accessibility of information resources. |
Year | DOI | Venue |
|---|---|---|
2012 | 10.1145/2207676.2208617 | CHI |
Keywords | Field | DocType |
empirical material,information resource,information technology,necessary individualization,information composition,planned decision-making,improvisational practice,inter-organizational cooperation practice,empirical study,improvisation work,inter-organizational crisis management,collaboration,public administration,improvisation,ethnography,situation assessment | Improvisation,Visualization,Computer science,Information technology,Knowledge management,Situation analysis,Crisis management,Human–computer interaction,Empirical research | Conference |
Citations | PageRank | References |
25 | 1.41 | 10 |
Authors | ||
4 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Benedikt Ley | 1 | 114 | 12.50 |
| Volkmar Pipek | 2 | 806 | 75.64 |
| Christian Reuter | 3 | 214 | 47.92 |
| Torben Wiedenhoefer | 4 | 45 | 4.38 |