Paper Info
Title
The fulfillment of user needs and the course of time in field investigation
Abstract
Business contexts represent a big challenge for software development, specifically in terms of finding a balance between business goals and users' goals. This context determines the utility of an application, but good user experience (UX) with business applications is only achieved if the software supports the fulfillment of users' goals and needs. This article presents the efforts realized in a call-center of a German telephone company aimed at enhancing UX and hence creating a positive influence on the emotional state of the users/employees. It describes a method applied for the elicitation of user needs as well as ideas for improving UX. Beyond that, the results indicate that software properties can influence the emotional state of the user if they support the fulfillment of human needs and thus positively affect the achievement of business goals.
Year
DOI
Venue
2010
10.1145/1753846.1754192
CHI Extended Abstracts
Keywords
Field
DocType
positive influence,emotional state,business application,software development,user need,german telephone company,business goal,business context,big challenge,software property,field investigation,good user experience,emotion,user experience,field study,evaluation,positive affect
User experience design,Business goals,Computer science,Knowledge management,Fundamental human needs,Software,Human–computer interaction,User modeling,Software development,German
Conference
Citations 
PageRank 
References 
3
0.56
5
Authors
3
Name
Order
Citations
PageRank
Claudia Nass1248.30
Daniel Kerkow28110.50
Jessica Jung3264.18