Paper Info
Title
Order lead-time improvement following enterprise information technology implementation: an empirical study
Abstract
This paper investigates the influence of enterprise systems implementation on operational performance. The work extends the literature on enterprise systems by focusing on changes in process dynamics as a source for ongoing firm-level performance improvement. A case discussion of Tristen Corporation, a firm that implemented ERP and subsequently experienced benefits through gains to its continuous improvement efforts, is examined in light of theorized impacts of such implementations on process dynamics. Analyses of longitudinal data suggest that performance along a key metric motivating the ERP initiative (i.e., order fulfillment lead-time) showed a significant improvement immediately after system deployment. The data further suggest that the system implementation gave rise to an ongoing trend of performance improvement, in contrast to a stable performance trend prior to go-live.
Year
Venue
Keywords
2006
MIS Quarterly
performance improvement,enterprise information technology implementation,ongoing firm-level performance improvement,process dynamic,enterprise system,stable performance trend,enterprise systems implementation,erp initiative,order lead-time improvement,continuous improvement effort,operational performance,empirical study,significant improvement,visibility,empirical research,organizational learning,information technology
Field
DocType
Volume
Enterprise system,Enterprise resource planning,Information technology,System deployment,Computer science,Knowledge management,Implementation,Lead time,Order fulfillment,Management science,Performance improvement
Journal
30
Issue
ISSN
Citations 
3
0276-7783
61
PageRank 
References 
Authors
1.66
18
2
Name
Order
Citations
PageRank
Mark J. Cotteleer1662.14
Elliot Bendoly231516.16