Paper Info
Title
An Empirical Study of Web-Based Knowledge Community Success
Abstract
Web-based knowledge communities (WKCs) allow individuals with similar interests to collectively engage in knowledge acquisition and exchange. In spite of increased research interest in the topic of on-line knowledge exchange and social interaction, few studies have identified factors that contribute to WKC success. In this study we apply Preece's community success framework of usability and sociability and the Information System (IS) success model as conceptual foundations for an investigation into the factors that lead to WKC success. We present and empirically test a research model for WKC success using survey data from an IT-related WKC. We find that both usability and sociability factors have a significant effect on user satisfaction which leads to increased sense of community and a greater frequency of WKC usage. This research is one of the first attempts to empirically examine Web-based knowledge community success. The implications for research and practice are also discussed.
Year
DOI
Venue
2007
10.1109/HICSS.2007.65
HICSS
Keywords
Field
DocType
web-based knowledge community success,empirical study,wkc usage,increased research interest,it-related wkc,knowledge acquisition,web-based knowledge community,wkc success,on-line knowledge exchange,success model,community success framework,groupware,computer mediated communication,internet,human factors,information systems,survey data,information system,social interaction
Survey data collection,Knowledge community,Computer science,Usability,Knowledge management,Sense of community,Computer-mediated communication,Web application,Knowledge acquisition,Empirical research
Conference
ISBN
Citations 
PageRank 
0-7695-2755-8
15
0.69
References 
Authors
17
4
Name
Order
Citations
PageRank
Hui Lin1150.69
Weiguo Fan22055133.38
Linda Wallace357722.27
Zhongju Zhang437421.01