Title
Use of business process simulation: A survey of practitioners
Abstract
In order to understand the requirements of people engaged in business process simulation (BPS), a survey was conducted among potential business process simulation users. The survey had a 37% response rate and revealed a low usage of simulation in the design, modification and improvement of business processes. It confirms that BPS projects are typically short, relatively non-technical, and rely on good project management for their success. Most BPS users employ general-purpose simulation software rather than purpose-designed business process simulators. There is no evidence of a skills gap, rather a feeling that there is no net gain from employing simulation methods when simpler methods will suffice. These findings are discussed and conclusions drawn.
Year
DOI
Venue
2003
10.1057/palgrave.jors.2601477
JORS
Keywords
Field
DocType
or practice,business processes,simulation,project management,information systems,computer science,reliability,scheduling,production,information technology,business process,inventory,marketing,investment,location,forecasting,operational research,operations research,logistics,management science,communications technology
Information system,Business process management,Simulation software,Business process,Information technology,Computer science,Purchasing,Business process modeling,Operations management,Project management
Journal
Volume
Issue
ISSN
54
1
0160-5682
Citations 
PageRank 
References 
35
2.18
7
Authors
2
Name
Order
Citations
PageRank
Nuno Melão11499.66
M Pidd211415.05