Paper Info
Title
Computer Training to Empower Day Laborers: A Heat Map to Address Emotional Barriers and Technical Skills
Abstract
This paper analyzes the barriers to information and communication technologies (ICT) use among extremely underserved minorities such as impoverished immigrants in the USA. In particular, we explore the physical and psychological barriers that prevent Hispanic day laborers in Seattle from making effective use of computers and the Internet. Based on a mixed-methods study that combined structured interviews, focus groups and observations among day laborers members of non-profit Casa Latina in Seattle, WA, we suggest a typology of barriers to ICT. We also suggest the use of a heat map for ICT training that addresses both the physical access and the emotional capacity barriers faced by underserved communities. Addressing emotional barriers as well as technical skills is critical for these extremely underserved populations to make effective use of ICT in ways that effectively meet their information and development needs.
Year
DOI
Venue
2013
10.1109/HICSS.2013.142
HICSS
Keywords
Field
DocType
literacy,immigrants,technology
Literacy,Structured interview,Computer science,Public relations,Knowledge management,Typology,Underserved Population,Management,Information and Communications Technology,Physical access,Focus group,The Internet
Conference
ISSN
Citations 
PageRank 
1060-3425
3
0.40
References 
Authors
12
4
Name
Order
Citations
PageRank
Ricardo Gómez116626.41
Norah Abokhodair2667.35
Ivette Bayo381.64
Minsu Park4423.67