Paper Info
Title
Agents of Change in Business Process Management
Abstract
Successful enterprises are built on change. Increasingly, businesses operate in a rapidly evolving environment where the response to changing markets may of necessity be measured in hours and days instead of months and years. Responsiveness and adaptability will be the hallmarks of business success. BT is strategically placed as both a major potential facilitator of this change, as well as benefiting from its technology. This paper describes how agent-based process management systems can provide powerful tools for managing the enterprise of the future. It explores recent work combining distributed computing technology with autonomous software agent techniques for business process management, and argues that these represent a viable supplement and even an alternative to existing workflow management systems. This is supported by the results of a number of projects, including ADEPT(1), BenT(2) and a number of other related schemes, which are exploring how lending edge technology can improve the way business processes are managed. This paper provides a vision of how agent-based process management systems can support the needs of the 'virtual' enterprise of the future and the integration of the information systems of small to medium-sized enterprises (SME).
Year
DOI
Venue
1997
10.1007/3-540-62560-7_42
Software Agents and Soft Computing
Keywords
Field
DocType
business process,software agent,management system,workflow management system,information system,distributed computing,business process management,process management
Business process management,Information management,Business process,Computer science,Enterprise software,Digital firm,Knowledge management,Business process modeling,Business process discovery,Business architecture,Process management
Conference
Volume
Issue
ISSN
14
4
0265-0193
ISBN
Citations 
PageRank 
3-540-62560-7
13
2.50
References 
Authors
3
2
Name
Order
Citations
PageRank
P. D. O'Brien1524.95
Mark Wiegand216632.06