Name
Title | ||
|---|---|---|
Determinants of computer user expectations and their relationships with user satisfaction: an empirical study |
Abstract | ||
|---|---|---|
Computer user expectations are known to influence user satisfaction with computer systems. This paper explores the relationship between the determinants of user expectations and user satisfaction. Based upon data collected from 252 users, it is found that users whose expectations are set by sources internal to the organization are significantly more satisfied with their information systems than those whose expectations are set by external sources. The results highlight the need for IS staff to communicate realistic expectations to users. |
Year | DOI | Venue |
|---|---|---|
1997 | 10.1016/S0306-4573(97)00016-2 | Inf. Process. Manage. |
Keywords | Field | DocType |
computer user expectation,user satisfaction,empirical study,data collection,information systems,satisfiability,organizational communication,expectation,information system | Information system,User experience design,User expectations,Computer science,Organizational communication,Knowledge management,Computer user satisfaction,Empirical research | Journal |
Volume | Issue | ISSN |
33 | 4 | Information Processing and Management |
Citations | PageRank | References |
9 | 0.61 | 10 |
Authors | ||
3 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Randy Ryker | 1 | 54 | 7.10 |
| Ravinder Nath | 2 | 192 | 23.43 |
| James Henson | 3 | 9 | 0.61 |