Paper Info
Title
Knowledge Management and Innovation Performance in Australian Service Sector Organizations
Abstract
This study establishes links between knowledge management (KM) and innovation performance (IP) in Australian service sector organizations. Critical success factors in KM practice that lead to IP followed an analysis of six case studies of service-based organizations and a survey of service organizations. A model of KM practices was developed and validated. Statistical analysis tested individual and combined relationships between the KM model and IP, which subsequently revealed specific KM practices that positively affected IP. Several KM practices predict positive outcomes in IP and therefore, managers can improve their KM practices for greater outcomes in IP.
Year
DOI
Venue
2012
10.1109/HICSS.2012.402
System Science
Keywords
Field
DocType
innovation performance,critical success factor,service organization,km practice,knowledge management,statistical analysis,km model,australian service sector organizations,specific km practice,greater outcome,case study,combined relationship,australian service sector organization,service sector,positive affect,service industries,organizations,prediction model,predictive models,innovation management
Critical success factor,Computer science,Knowledge management,Tertiary sector of the economy,Innovation management,Management science,Statistical analysis
Conference
ISSN
ISBN
Citations 
1530-1605 E-ISBN : 978-0-7695-4525-7
978-0-7695-4525-7
3
PageRank 
References 
Authors
0.46
5
2
Name
Order
Citations
PageRank
Marianne Gloet1337.45
Danny Samson23011.64