Name
Title | ||
|---|---|---|
IBM computer usability satisfaction questionnaires: psychometric evaluation and instructions for use |
Abstract | ||
|---|---|---|
This paper describes recent research in subjective usability measurement at IBM. The focus of the research was the application of psychometric methods to the development and evaluation of questionnaires that measure user satisfaction with system usability. The primary goals of this paper are to (1) discuss the psychometric characteristics of four IBM questionnaires that measure user satisfaction with computer system usability, and (2) provide the questionnaires, with administration and scoring instructions. Usability practitioners can use these questionnaires with confidence to help them measure users' satisfaction with the usability of computer systems. |
Year | DOI | Venue |
|---|---|---|
1995 | 10.1080/10447319509526110 | Int. J. Hum. Comput. Interaction |
Keywords | DocType | Volume |
psychometric evaluation,IBM computer usability satisfaction | Journal | 7 |
Issue | ISSN | Citations |
1 | 1044-7318 | 568 |
PageRank | References | Authors |
41.87 | 5 | 1 |
Name | Order | Citations | PageRank |
|---|---|---|---|
| James R. Lewis | 1 | 1109 | 119.18 |