Name
Abstract | ||
|---|---|---|
This paper offers a new method for benchmarking e-Government services. Government organizations no longer doubt the need to deliver their services on line. Instead, the question that is more relevant is how well the electronic services offered by a particular organization perform in comparison with those offered by others. Benchmarking is currently a popular means of answering that question. The benchmarking of e-Government services has reached a critical stage where, as we argue, simply measuring the number of electronic services is not enough and a more sophisticated approach is needed. This paper details the development of a Contextual Benchmark Method (CBM). The value of CBM is that it is both benchmark- and context-driven. |
Year | DOI | Venue |
|---|---|---|
2010 | 10.1016/j.giq.2010.02.003 | Government Information Quarterly |
Keywords | Field | DocType |
Benchmarking,CBM,Contextual analysis,e-Government,Electronic services | Services computing,Economics,E-Government,Context analysis,Knowledge management,Benchmarking,Government | Journal |
Volume | Issue | ISSN |
27 | 3 | 0740-624X |
Citations | PageRank | References |
15 | 0.77 | 5 |
Authors | ||
3 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Jurjen Jansen | 1 | 31 | 4.53 |
| Sjoerd De Vries | 2 | 34 | 6.28 |
| Paul Van Schaik | 3 | 499 | 36.74 |