Paper Info
Title
Detecting review spam: Challenges and opportunities
Abstract
Online customer reviews for both products or merchants have greatly affected others' decision making in purchase. Considering the easily accessibility of the reviews and the significant impacts to the retailers, there is an increasing incentive to manipulate the reviews, mostly profit-driven. Without proper protection, spam reviews will cause gradual loss of credibility of the reviews and corrupt the entire online review systems eventually. Therefore, review spam detection is considered as the first step towards securing the online review systems. In this paper, we aim to overview existing detection approaches in a systematic way, define key research issues, and articulate future research challenges and opportunities for review spam detection.
Year
DOI
Venue
2012
10.4108/icst.collaboratecom.2012.250640
CollaborateCom
Keywords
Field
DocType
purchasing,profit-driven review manipulation,decision making,online customer product review system security,review spammer,unsolicited e-mail,spam behavior,online customer merchant review system security,review spam detection,consumer behaviour,purchase decision making,incentives,credibility loss,review spam
Internet privacy,Credibility,Incentive,Consumer behaviour,Computer security,Computer science,Computer network,Customer reviews,Purchasing,Forum spam
Conference
ISSN
ISBN
Citations 
2310-9807
978-1-4673-2740-4
3
PageRank 
References 
Authors
0.41
19
2
Name
Order
Citations
PageRank
Yingying Ma130.41
Fengjun Li223323.55